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In case anyone else has the same issue I had -

When connecting the device, it seemed like it connected but nothing would happen. I installed the recommended FTDI driver, and when I connected, it added a 'usb serial converter' device under univeral serial bus controllers. right click on that, go to properties, advanced, and select load vcp. then unplug and replug it in -- the serial port is then added after this is enabled.

Thank you for debugging this for me! I have run the software on three machines, and on all of them, it just worked. May I ask what Windows version you are using?

Windows 7.

Noted. None of my machines have that. Besides, living in an engineering environment, might have acquired an updated driver from somewhere else already. I added your explanation and a link to the drivers on the setup instructions. Thank you for this!